What is CQC Compliance?
The Care Quality Commission (CQC) is the independent regulator of health and social care in England. For care providers and recruitment agencies, understanding and adhering to CQC regulations is not just a legal requirement — it's fundamental to delivering safe, effective, and compassionate care.
Regulation 18: Staffing
Regulation 18 requires providers to have sufficient numbers of suitably qualified, competent, skilled, and experienced staff to meet the needs of the people using the service. This means having a systematic approach to determining staffing levels that considers the needs and dependency levels of residents.
At NGC Care, we work closely with our partner care homes to understand their specific staffing requirements, ensuring every placement meets not only numerical needs but also the skills and competencies required for the role.
Regulation 19: Fit and Proper Persons Employed
Regulation 19 mandates that providers ensure they only employ people who are of good character and have the necessary qualifications, skills, and experience. Our rigorous vetting process includes enhanced DBS checks, reference verification, qualification checks, and right-to-work confirmation.
How NGC Care Ensures Compliance
Every candidate we place undergoes our comprehensive compliance process, which includes enhanced DBS checks, professional reference verification, qualification and registration checks, health assessments, and ongoing training aligned with Care Certificate standards. This ensures our partner care homes can have complete confidence in the staff we provide.